FAQ – Frequently asked questions

As a new customer, how can I place an order?

Straightforward! Simply register here 

When registering, please note that you need to specify your own password. Once registered, you can place products in the shopping cart and send the order.

Where will I find CAD data?

 

Can I also order as a private person?

Yes. Simply register as described above under item "As a new customer, how can I place an order?"

Will Ganter also accept orders from countries outside Germany?

Orders from abroad will be accepted, of course. Price quotations and deliveries will be made by the appropriate national agency.

How can I call Ganter to ask questions or place my order?

Our service lines are open from Monday to Friday from 7 a.m. to 5:30 p.m.

Call us at: +49 (0) 7723 6507 0 – we'd be pleased to help

I need on-site advice for an application. Can someone from Ganter come round?

No problem! You’ll find our field staff member for your region here.

How do I get my password for registering?

You specify your own password.
If you are already registered and have forgotten your password, click here and you are able to send a new password to your e-mail address.

I have forgotten my password. What now?

If you are already registered and have forgotten your password, click here and you are able to send a new password to your e-mail address.

Can you send by express delivery?

Articles with the information "in stock" on the selection page can normally be delivered ex warehouse.
Our express service will dispatch orders within Germany received by 4:00 p.m. on the same day.
Additional costs will be charged.

The service for express orders can be reached at:

Service hotline +49 (0) 7723 6507-0

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Ganter-Service

Our service team is available from Monday to Friday between 7am and 5:30pm:

+49 7723 6507 - 0

Or use the practical callback service:

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Ganter Catalogue

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