Cancellation policy

Consumers pursuant to §13, German Civil Code, i.e., natural persons that conclude legal transactions for purposes primarily ascribable to their business activity or independent occupational activity are entitled by law to cancel as follows:

Right of cancellation

You are entitled to cancel this agreement within 14 days without providing a reason.

The cancellation period is 14 days as of the date on which you, or a third party designated by you who is not the carrier, come into possession of the final item.

To cancel, you must inform us (Otto Ganter GmbH & Co. KG; postal address: Triberger Straße 3, 78120 Furtwangen, phone (07723) 6507-0, fax (07723) 4659, e-mail info@ganter-griff.com) of your decision to cancel this agreement in a clear statement in a letter, fax or e-mail. You can also use the provided sample cancellation form, but this is not mandatory.

To be within the cancellation period, it is sufficient to send the notification of cancellation before the cancellation period expires.

Consequences of cancellation

If you decide to cancel this agreement, we will immediately reimburse you for all the payments that we have received, including delivery costs (with the exception of additional costs arising from the choice of another type of delivery than the most economical standard delivery that we offered), or within 14 days at the latest from the date on which we received your notification of cancellation. For this reimbursement, we will use the same means of payment that you employed for the original transaction, unless another arrangement has been expressly agreed. You will not be charged any fees for this reimbursement. We can refuse reimbursement until the items have been returned to us, or until you have demonstrated that the items have been shipped back, whichever is earlier.

You must return or hand over the items immediately and at any event within 14 days at the latest as of the date on which you notified us of the cancellation of this agreement. The deadline is met if you send the items back before the expiration of the 14 day period. You are responsible for paying the direct costs of returning the items.

You must only pay any diminished value of the items if this diminished value results from handling other than what is necessary to ascertain the nature, properties and functioning of the items.

Special instructions

Pursuant to § 312g Para. 2 No. 1 German Civil Code, agreements may not be canceled for the delivery of items that are not prefabricated and the consumer must individually choose or specify their production, or they are clearly tailored to the personal needs of the consumer.

Ganter-Service

Our service team is available from Monday to Friday between 7am and 5:30pm:

+49 7723 6507 - 0

Or use the practical callback service:

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